Jeffrey Mills

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Finally, executives on the business side of management teams are asking for technology that can be delivered, modified, and executed by business people. The promises of many enterprise application investments were never realized in large part due to the fact that the business side was disengaged from their IT investments, leading to large disconnects between expected capabilities and actual capabilities. Conventional wisdom holds that you can't implement business processes involving human worker interaction and integrations with enterprise applications without a heavy reliance on IT resources. Throwing requirements "over the wall" to IT is where the breakdown occurs. How many CRM implementations have jury-rigged "workarounds" because necessary components proved to be "out of scope" (an issue too often discovered post roll out)? How many ERP solutions promise a Work... (more)